Private policy

Privacy Policy

MarineParts values your privacy and strives to maintain a high level of protection for your personal data. This Privacy Policy explains how and why we collect and process personal data when you visit our websites, make purchases, contact us, or use our services, as well as what rights you have under the GDPR.

1. Data controller

The data controller responsible for the processing of personal data described in this Privacy Policy is:

2. What personal data we process

Depending on how you interact with MarineParts, we may process different categories of personal data, including:

• Name and contact details (email address, phone number, postal address)
• Order, delivery and purchase history
• Payment-related information (handled primarily by payment service providers)
• Customer service correspondence and support cases
• Account information if you create a customer account
• Technical data such as IP address, browser type, device information and cookies

3. How and why we process personal data

We process personal data only when there is a lawful basis under the GDPR and when it is necessary for defined purposes. Below are the main processing activities carried out by MarineParts.

3.1 Orders, deliveries, returns and complaints

Purpose: To process purchases, manage orders, handle deliveries, returns and complaints, and communicate with customers.

Legal basis: Performance of a contract.

Data categories: Contact details, delivery address, order information, payment status, and correspondence.

3.2 Customer account

Purpose: To administer your customer account and provide access to order history and saved information.

Legal basis: Performance of a contract.

Data categories: Name, contact details, purchase history and account credentials.

3.3 Product availability notifications

Purpose: To notify you when a product you have requested becomes available again.

Legal basis: Consent or legitimate interest, depending on market and implementation.

Data categories: Email address and product reference.

3.4 Customer service and support

Purpose: To respond to inquiries, provide support, and follow up on customer service cases.

Legal basis: Legitimate interest.

Data categories: Contact details, order references, correspondence and information you choose to provide.

3.5 Marketing and newsletters

Purpose: To send newsletters, offers and product-related information, and to measure marketing effectiveness.

Legal basis: Consent or legitimate interest, depending on market and subscription method.

Data categories: Email address and basic engagement data (such as opens and clicks).

3.6 Marketing to registered customers

Purpose: To provide relevant offers and recommendations based on previous purchases and customer segments.

Legal basis: Performance of a contract and/or legitimate interest.

Data categories: Contact details, purchase history, delivery history and basic segmentation data.

4. Data processors and data controllers

MarineParts uses external service providers that process personal data on our behalf and according to our instructions (data processors). In some cases, personal data may also be shared with parties that act as independent data controllers, meaning they determine the purposes and means of processing under their own privacy policies. This includes payment providers, carriers, banks, and public authorities where required by law.

For transparency, we provide separate lists of the parties involved in the processing of personal data:

• List of Data Processors
• List of Data Controllers

5. Transfers outside the EU/EEA

MarineParts primarily processes personal data within the EU/EEA. Where personal data is transferred outside the EU/EEA, appropriate safeguards are applied, such as Standard Contractual Clauses and additional technical and organizational measures.

6. Data retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws, such as accounting and consumer protection legislation.

7. Data security

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, alteration or disclosure. Access to personal data is limited to authorized personnel only.

8. Your rights

Under the GDPR, you have the right to request access to your personal data, request rectification or erasure, restrict or object to processing, and request data portability where applicable. You also have the right to withdraw consent at any time where processing is based on consent.

Requests regarding your rights can be sent to gdpr@marineparts.eu. We may need to verify your identity before responding.

9. Cookies

We use cookies and similar technologies to ensure the functionality of our websites, analyze usage, and improve user experience. Cookie preferences can be managed via your browser settings and, where applicable, through our cookie banner or settings tool.

10. Complaints

If you believe that your personal data has been processed incorrectly, please contact us first so that we can address your concerns. You also have the right to lodge a complaint with the competent data protection supervisory authority.

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.