Ordering is easiest via our website, follow the steps below:

1. Search for your desired items, select the appropriate variant and fill in the correct quantity.

2. Click on "add to cart" and check that the desired items are included.

3. Fill in all requested information regarding personal data, delivery and payment methods.

4. Accept the order and wait for the order confirmation for your purchase. The order confirmation should be sent to your e-mail as soon as the payment is completed. If the confirmation has not arrived, check your spam or contact customer service if the problem persists.
   
   It's also possible to place orders over the phone, but we recommend ordering via the web since the order is then registered directly into the system, allowing for immediate processing upon receipt. Telephone sales are available on weekdays from 09.00-15.00 on +358 (0)3 4109 2023.

The order can be modified afterwards, provided that it has NOT been shipped or the stock management process has started. Once the process has started, it will no longer be possible to make changes or cancel your order.

We will send you an email as soon as your order has been handed over to the courier. The message will include one or more tracking codes that you can use to track your shipment. You can also follow your order by logging into your account and clicking on Order History.

We offer delivery via DHL and UPS. Orders over 999 SEK / 150€ qualify for free shipping. For more details, please see our Shipping FAQ.

Our goal is to process in-stock products within 48 hours, and deliveries are made on weekdays only.

Each product page shows the stock status, indicating whether the item is in stock or a special order item. When ordering a special order item, the product is retrieved from our main warehouse and shipped to you as soon as it arrives.

The delivery time for special order items is usually 3–10 business days. Some products, such as oils and chemicals that are not stocked, may have longer delivery times. Most of our products are in stock, but delivery occurs only when the entire order can be shipped, unless partial delivery is selected at checkout.

Please feel free to contact [email protected] if you have any questions regarding delivery times.

We offer express deliveries for an additional fee. Please contact us for more information.

Email: [email protected]

Phone: +358 (0)3 4109 2023

Information about payment methods can be found under Payment Methods FAQ.

If you are not satisfied with your purchase, you have a 14-day right of return and exchange from the day you collect your order. 

If your order is delivered in multiple batches, the date for each product and delivery applies. After 14 days, it is no longer possible to return the item, so please check immediately that the item meets your expectations.

Products with opened sealed packaging are not accepted for return.

The cost of returns is 15€/150 SEK.

For more information about your right of return, please refer to our Terms of purchase.

You have 14 days to return an item from the date you received it. To return the item, please follow the steps below:

1. Create a return request by going to My account → Returns/Claims → New case & RMA.
2. Complete the form as thoroughly as possible so we can process your request quickly and efficiently.
   Please note that you must attach images of both the product and the packaging – without these, we cannot process your return.
3. Once your return request has been processed, we will send further instructions on how to complete the return.
4. Pack the item securely and carefully to avoid damage during transport.
5. Print and attach the PDF document sent to you by email and affix it to the outside of the package.
6. Drop off the package at your nearest postal service point.

Once your return has been reviewed by Marineparts, a refund will be issued in accordance with our return policy, automatically via the payment method used at the time of purchase.

We aim to process refunds within 30 days from the date the return is received. Please note that processing times may be extended during peak seasons or due to other circumstances.

We reserve the right to refuse a return if we consider that the condition of the item has changed to such an extent that it can no longer be resold to another customer at the original price. To receive a full refund, the item must therefore be in like-new condition.

Return costs may vary depending on the reason for the return. If you regret your purchase and choose to return an item, a return handling fee will apply.

The fee covers our costs for handling and administering the return. For approved returns, we charge a handling fee of 15 € / 150 SEK (including applicable VAT) per return.

If the customer has paid shipping or delivery costs at the time of purchase, these costs will not be refunded and will be deducted from the refund amount.

In the case of a complaint or if the item is defective, we cover the return costs and no handling fee will be charged.

For more information about return handling and related costs, please contact our customer service.

The invoice due date will not be adjusted. You must pay the invoice according to the original invoice details and the specified due date.

Once the return has been processed and any credit note has been issued, it will be sent to you. The credit note can then be used to reduce the amount on a future invoice payment.

We follow the Consumer Purchase Act regarding claims, which means that as a private customer you have a three-year warranty period from the date you received the item. To maintain this right, you must follow all care instructions and handle the product with normal care. For more information, please read our Terms of purchase.

If the product does not function at all or does not work as expected, you as a customer must submit a warranty claim to us at Marineparts. Please follow the steps below:

1. Submit a support request via the following link: LINK.
   
   Complete the form as thoroughly as possible and attach clear photos showing the product’s fault/defect, as this helps us handle the case more efficiently and process it faster.
    
   Please note that warranty claims are handled in writing only. Our goal is to respond within 5 business days.
2. Await a response and further information regarding the next steps.

If not otherwise specified on the product page, the warranty period for the item is 1 year. Some of the items have a product-specific warranty, which is stated under product information - description.